Ordering & Payments
Q: How do I place an order?
A: It’s easy! Just browse through our collection, click Add to Basket on any items you love, and head to checkout when you’re ready.
Q: Do I need an account to order?
A: Nope! You can check out as a guest if you prefer. But if you create an account, you’ll be able to track your orders and see your past purchases — great for building your marble collection history!
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, PayPal, and other secure payment options shown at checkout.
Delivery & Shipping
Q: How much is delivery within the UK?
A: Orders over £50 are sent free of charge to mainland UK. For orders under £50, there’s a small £3.99 delivery fee.
Q: Do you ship internationally?
A: Yes, we do! International delivery starts from £9.99, depending on the destination, weight, and insured value. We always try to keep costs as low as possible.
Q: When will my order be sent?
A: We usually dispatch all orders within 48 hours (Monday to Friday). You’ll get a confirmation email as soon as your parcel is on its way.
Returns & Refunds
Q: What if my order arrives damaged?
A: Oh no! We pack every order with great care, but if something does arrive damaged, please get in touch within 48 hours and send a quick photo — we’ll sort it right away.
Q: Can I return an item if I change my mind?
A: Of course. You can return items within 14 days as long as they’re in their original condition. Just let us know first so we can help with the details.
Product Questions
Q: How can I tell if a marble is handmade or machine-made?
A: Great question! We include clear photos and descriptions for every marble. You can also check out our Marble Identification Guides for helpful tips on spotting handmade classics.
Q: Are all your marbles genuine vintage or antique?
A: Yes — we’re passionate about authenticity. Every piece is described as accurately as possible, and if a marble is modern or a reproduction, we’ll always say so.
Contact & Support
Q: How can I reach you?
A: We’d love to hear from you! You can message us through our Contact page or email us at [your email address]. We usually reply within 24 hours (Monday to Friday).
Q: Can I get a discount for multiple items?
A: Absolutely — if you’re ordering several pieces, drop us a message first. We’re always happy to offer combined postage discounts where possible.