We want you to be completely happy with your purchase! Every marble and collectible we send out is carefully checked and packed to arrive in perfect condition. However, we understand that sometimes things don’t go as planned — so here’s everything you need to know about our returns policy.
Returns
- You can return any item within 14 days of delivery for a refund or exchange.
- Items must be returned in their original condition, securely packaged to avoid damage in transit.
- Please contact us before returning anything so we can provide the correct return address and details.
To start a return, email us at [your email address] with your order number and reason for return.
Refunds
- Once we receive your return and inspect the item, we’ll process your refund within 3–5 working days.
- Refunds are issued to the original payment method used at checkout.
- You’ll receive a confirmation email once your refund has been processed.
Non-Returnable Items
- Unfortunately, we can’t accept returns on custom orders, special requests, or digital/downloadable products (if applicable).
- Please also note that we can’t refund items damaged through misuse or improper packaging when returned.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please get in touch within 48 hours of delivery.
Include a photo of the item and packaging, and we’ll arrange a replacement or full refund right away.
International Returns
For international customers, please contact us first to confirm return postage details.
Return shipping costs are the buyer’s responsibility unless the item is faulty or sent in error.
Our Promise
We value every collector and take pride in making sure your experience is smooth and enjoyable. If you ever have an issue, just reach out — we’re always happy to help and make things right.